Frequently Asked Questions

We understand that embracing a new destination inspires thoughtful questions.
Find every detail you need to know about your expedition below.
We are committed to providing absolute clarity and are
delighted to personally answer any additional query you may have.

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I - Booking, Payment, & Flexibility

1 - Is the price inclusive of flights, and which flights are included?

Yes! Joining our Expeditions from any location worldwide is absolutely possible.
The base price of the Expedition includes double-room accommodation and within Chile coach-class flights.

2. How are upgrades handled, and when is the Total Cost of my Expedition determined?

All personalization—including preferred departure city, single room option, or upgraded flight class—is welcome! Following a private consultation, the Total Cost of your Expedition will be aligned and delivered, reflecting any adjustment necessary for your personalized travel alignment.

3. Which payment methods are accepted for securing my booking?

Rayen Travels accepts: Credit or debit cards (Visa, MasterCard, Amex). Balances are payable in USD or EUR as indicated in your invoice.

4. Can I modify or cancel my booking if my plans change?

Yes. You may successfully cancel or change your trip up to 31 days before departure for a full refund of the tour price. Cancellations are processed quickly as a refund.

5. What happens when my party size exceeds the remaining available spots?

Our groups are intentionally small to guarantee exclusivity. If your party size exceeds the available spots, I invite you to send me an email, a WhatsApp, or give me a call so we can find the best solution and fit for your group! We are going to make your adventure to Chile happen with the ones you love the most.

II. Accommodations, Groups, & Personalization

6. What type of luxury accommodations should I expect on the expedition?

We meticulously select luxury hotels and eco lodges for your experience, ensuring they are positioned closest to nature as possible, and often within national parks or pristine reserves. All accommodations are carefully vetted for supreme comfort and elegance.

7. Will I share the room, or can I ensure my privacy?

The Luxury into Nature experience is designed to include the luxury of connecting with a fellow traveler, so the default is double-room accommodation. However, if you prefer silence throughout your experience, we can arrange an upgrade to a private single room for a supplement.

8. What is the average size and age of a Rayen Travels group?

Groups are intentionally small—7 travelers and 2 guides—to ensure the luxury of quiet into nature. Typical ages range from 25-55 and 56-75, and guests are English/German-speaking. A love of nature and a flexible, positive mindset are far more important than age!

9. Can I join a group targeting a different age bracket?

We celebrate curiosity and flexibility! Please Chart Your Next Step (contact us) for a private consultation. We ensure the group dynamics are maintained, but we welcome mature travelers who share a flexible mindset and passion for exploration.

10. What if I would like to travel individually at my own pace?

Our Tailored Journey Mapping service is the perfect solution. It grants you access to Rossana's expert planning to design the exact itinerary and pace you require, ensuring a profound journey on your terms.

11. Who is the Rayen Travels guide and what is their role?

Think of your guide as your best friend receiving you after a long, meaningful pause. Your experienced local naturalist and multilingual trip leader is there to embrace you. They expertly handle all logistics, ensuring your mind remains free to focus entirely on enjoying the magnificent landscapes, culture, and flora.


III. Private Expeditions & Family Journeys



12. Can we book a private trip for our family or group of friends?


Absolutely. We specialize in crafting private bubbles of exploration tailored specifically to your circle. With my personal advisory, you have three flexible ways to travel with us:

Signature Expeditions: Choose any of our prepared itineraries and book them exclusively for your group.

Destination Combinations: Blend different regions or routes to create a more extensive journey.

Global Bespoke Getaways: Plan a custom escape to anywhere in the world. I have extensive experience planning multi-generational journeys across the United States, Europe, and South America, ensuring that from the youngest explorers to the wisest travelers, everyone enjoys a seamless and memorable experience.

13. How does a Private Expedition differ from a Tailored Journey?


A Private Expedition usually takes one of our proven, expertly designed itineraries (like the Lake District or Patagonia) and reserves it exclusively for your group. The route is set, but the privacy is yours. A Tailored Journey is built from scratch. We co-create a completely unique itinerary based on your specific interests, dates, and dreams—whether in Chile or abroad. Both offer privacy, but the level of customization varies.

14. Is this type of trip suitable for young children or multi-generational families?


Yes. When you book privately, we adapt the pace to suit everyone—from energetic children to grandparents who may prefer a slower rhythm. We can adjust hiking difficulties, include more breaks, or select family-friendly activities without the pressure of a mixed group. Since I specialize in multi-generational travel, I ensure the logistics cater to every age comfortably.

15. Can we celebrate a special occasion (birthday, anniversary) during the trip?


We love celebrations! Since it is a private trip, we can curate special moments just for you—whether it’s a surprise picnic in a pristine forest, a private toast at sunset, or a special dinner arrangement. Share your milestone with us beforehand, and we will weave the celebration seamlessly into your journey.

16. How flexible is the itinerary during a private trip?


One of the greatest luxuries of a private expedition is flexibility. While we have a planned schedule to ensure you see the highlights, your guide acts as your private host. If the group wants to linger longer at a waterfall or start the day a bit later, we can often adjust the day's flow to suit your mood perfectly.

17. If a specific lodging location is mentioned, is it guaranteed

The itinerary provides a clear list of the primary lodgings. We utilize a flexible, expert approach; occasionally, we may choose superior lodging in a nearby village or adjust logistics to maximize your experience if weather affects movement.

18.  Can I see who is in the group before I book?

Yes. A week before the trip, we happily share basic demographics (age range and gender). You also have the option to share your personal information with other confirmed members, allowing connection prior to the experience.

IV. Preparation & Travel Essentials (Logistics & Nature)

19. What are the essential entry requirements for Chile?

Citizens of the UK, EU, USA... enjoy visa-free entry for up to 90 days... Travel insurance covering health and accidents is strongly recommended. And yes, we offer that service too! 

20. What should I pack for the Chilean Lake District in summer?

Summer (December–March) offers long daylight hours and mild days, but requires readiness for occasional rain. Pack layers for success: Clothing (waterproof jacket/fleece), Footwear (sturdy walking/hiking shoes), and Accessories (sunscreen, adapter).

21. What kind of luggage is best for this trip?

A suitcase or sturdy travel backpack is ideal... Bring a daypack for daily excursions, and keep your main bag under 22 kg / 44 lbs.

22. What native flora and fauna am I likely to encounter?

The Lake District is a treasure trove of biodiversity.
Our expedition connects you with the unique wildlife and botany thriving in Chilean Patagonia:

Native Flora (Trees and Plants): 
Alerce: Imposing conifer, one of the world's oldest trees. 
Arrayán: Cinnamon-trunked tree with white flowers. 
Lenga: Deciduous tree that provides spectacular autumn colors. 
Copihue: Chile's national flower. 
Chilco: A bush that flowers next to the rivers with wonderful flowers.
Coihue: Abundant and essential to the Patagonian rainforest ecosystems.

Native Fauna (Animals):
Pudú: The world's smallest deer, highly elusive and adorable.
Puma: (Mountain Lion): Presence dominates the Andean food chain.
Andean Condor: One of the largest flying birds in the world.
Huillín (River Otter): A native otter species.
Chilote Fox: An endemic fox found on the southern islands.
Monito del Monte: A tiny, endemic marsupial crucial for seed dispersal.

23. Which currency and payment methods are used in Chile?

The local currency is the Chilean Peso (CLP). Credit and debit cards are widely accepted in cities. Smaller villages prefer cash (pesos), so carrying a modest amount is recommended.

24. Do I need to provide gratuity (tipping) in Chile?

Gratuity is customary, providing positive recognition for excellent service, though it is not compulsory.

25. What is the internet reliability like, and should I purchase a SIM card?

Cities and main towns provide reliable 4G coverage and free Wi-Fi in hotels and restaurants. Securing a local SIM or eSIM is a straightforward process for maximum data consistency.

26. What language, plugs, and time zone are used in Chile?

The official language is Spanish. Chile utilizes Type C and Type L plugs (220 V / 50 Hz)... We encourage you to use a world clock to compare your time zones.

27. What is the primary culture and religion in Chile?

Chile is predominantly Roman Catholic, but the country celebrates its religious diversity and remains warmly welcoming to all visitors.

How can I be part of the community?



Once you travel with us, you are always part of the Rayen Travels community!
Stay connected by following us on Instagram, reading our adventure blog, or contacting us via email.
Or even better: Chart Your Tailored Journey with a free call and get to know us personally!


Once a Rayen traveler,
always a Rayen traveler.

 FAQs

  • A Transformative Journey Where the Earth Still Breathes

    Between the Andes and the Pacific, there is a country that feels like a
    secret whispered by the Earth itself.
    Long and slender, wild and welcoming—
    Chile is a journey through light, silence, and profound transformation.

    From the copper tones of the Atacama Desert
    to the turquoise glaciers of Patagonia,
    every landscape here invites you to slow down, to look closer, to breathe deeper.
    The air tastes of salt and wind; the ground hums with ancient energy.

    In the north, the Atacama Desert glows under an endless sky—
    the driest desert in the world, where the stars seem close enough to touch.
    In the center, golden hills open into Chile's Wine Country, among the finest on Earth. Here, time moves gently; each glass tells a story of volcanic soil, ocean breeze, and generations rooted in the land.

    Further south, rainforests unfold like living cathedrals. The scent of boldo and laurel fills the air; red copihues bloom like lanterns among the green. Rivers carve through fern-lined valleys, and everything breathes in rhythm—the forest, the rain, even you.

    And then, Patagonia.
    The edge of the world.
    A landscape of ice, silence, and awe—where glaciers crash into emerald fjords and the wind carries the voice of something eternal.

    From the mystery of Easter Island to the volcanic lakes of the Araucanía, Chile holds everything—oceans, mountains, forests, and fire.
    Every path is a promise of wonder.

    At Rayen Travels, we believe that to travel Chile is to connect
    with the elements, with your senses, and triumphantly, with yourself.
    We guide you through its contrasts with care, curiosity, and reverence—helping you experience not just the beauty of each place, but its soul.

    Because here, every journey is more than a destination.
    It is a return to stillness, to nature, to what truly matters.

  • Your Seamless Arrival into Presence

    Step off the plane at your destination and allow the rhythm of nature to wash over you.
    From the moment you land at your destination airport, you can relax.
    Everything is already
    taken care of.

    Rossana will be waiting for you, ready to welcome you into the unique rhythm of the region.
    Step into a private van, take a deep breath, and let your adventure begin the relaxing way—
    from the very first moment.
    The world effortlessly slows down, inviting you to breathe, to look closer, and to feel fully present.

    Finding the Flow: Contemplation Emerges Naturally

    Every intentional journey with Rayen opens a sacred space for worldly contemplation—
    a powerful chance to reflect, pause, and step beyond the ordinary into landscapes that hold stories older than time. Mountains, rivers, and forests affirm that you are part of something eternal, something profoundly larger than yourself.

    Connection emerges naturally.
    Every river, gentle breeze, and smile shared with locals fosters true connection—
    pure, heartfelt, and fully alive.

    It is here, in these simple, rich moments, that you experience the abundance of presence, the luxury of being exactly where you are.

    Nature's Embrace: Restorative Rhythm

    Nature’s embrace surrounds you at every turn.
    Moss cushions your footsteps, blooms sway in the breeze, shadows dance across the hillsides.
    Your senses awaken with every step:
    the fragrance of rain, the softness of the earth, the distant song of birds—
    all reminding you how joyful it is to simply exist.

    Journeys with Rayen are
    inherently restorative.
    Balance deepens, harmony expands, and the rhythm of the earth moves gently through you. Breathtaking horizons unfold—vistas that inspire quiet awe and bring the gift of discovery, surprise, and a sense of renewal that illuminates your spirit. Amidst this unfolding, clarity rises: luxury is realized not in possessions, but in presence and time fully cherished.

    And when your journey concludes, your mind is refreshed, your energy fully renewed, your heart open to live completely, your creative spark alive, and your soul full—
    ready to embrace life with intention.

  • Comfort, Intention, and Connection in Every Step

    Step off the plane at your destination and allow the rhythm of nature to wash over you. From the very first moment, the world effortlessly slows down, inviting you to breathe, to look closer, and to
    feel fully present.

    Your Local Companion:
    Rossana's Personal Touch

    Think of Rossana as your dedicated local pathfinder, born and raised in the region, possessing the intimate knowledge of the stories behind every mountain, every ancient plant, and every shared meal.

    Through her personal guidance, you uncover places, people, and traditions few travelers ever experience, forging genuine connections and memories that last a lifetime.

    Curated Lodging: Luxury and Presence

    Here, comfort and nature meet in perfect harmony. We offer two distinct paths to ensure your restorative rest:

    • Luxury into Nature

    Experience world-class luxury hotels located seamlessly inside national parks.
    Expect elegant serenity, soothing spa days, and views that frame breathtaking landscapes,
    allowing you to disconnect from stress while surrounded by the magnificent wild.

    • Elemental Bond

    Immerse yourself completely with luxury eco-lodges nestled deep within the natural terrain. These lodges are designed for closer encounters with nature, offering more quiet time and guided experiences that invite you to slow down, notice the details, and connect deeply with the earth’s rhythm.

    The Power of Small Groups

    Traveling in a small, curious group ensures genuine connection, profound quiet observation,
    and a pace that truly allows you to absorb every detail.
    Each expedition celebrates personal reflection, spontaneous discovery, and authentic moments of joy shared with fellow purposeful travelers.

  • Slow-Grown Wisdom:
    The Local Table

    Every meal tells a profound story of the land. We are the kind of travelers who seek sensory immersion with all senses wide open—
    ready to taste, smell, see, hear, and
    feel the rich world around us.

    You will savor slow-roasted Patagonian lamb, freshly caught coastal seafood, world-renowned Chilean sea bass, and vibrant local dishes crafted with native herbs and seasonal fruits. These
    fresh, locally sourced ingredients awaken your imagination and spark vitality.

    Pair your discovery with
    world-renowned wines or authentic artisanal beers.
    Dining with Rayen is a celebration of the
    essence of what matters—
    good food, shared joy, and the simple pleasure of being fully present.

    Curated Encounters:
    Adventures in Presence

    Each day offers curated adventures blending pristine nature, profound discovery, and restorative rest:

    • Soak in volcanic vitality at hot springs surrounded by deep forests and magnificent peaks.

    • Cruise crystal lakes to unfolding waterfalls and dazzling turquoise waters.

    • Explore national parks, hike transformative trails, and ascend viewpoints for breathtaking horizons.

    • Wander charming towns where local culture, history, and community truly shine.

    • Embrace the gift of newness in every encounter, from hidden waterfalls to the wonder of observing penguins in their natural habitat.

    Every encounter awakens curiosity, deepens true connection, and honors worldly contemplation—creating memories that stay with you long after the journey concludes.

  • The Profound Outcome
    When your transformative journey concludes, the true work begins.
    Your mind is refreshed,
    your energy fully renewed,
    your heart open to live completely,
    your creative spark alive, and
    your soul abundant—ready to embrace life with intention.

    This is the essence of Rayen: travel that restores, transforms, and eternally reconnects your spirit.

    As the Mapuche people say:

    “Küme Mongen” —
    To live in harmony with life.

    In that sacred stillness, peace expands and life is revealed as fully abundant.

    The Rhythms of Restoration

    The path to renewal is thoughtfully curated. Some of the most treasured moments are unhurried.
    Each day offers flexible options designed to restore your rhythm:

    • Active Restoration: You might play a round of golf, enjoy a revitalizing spa afternoon, sail on crystal-clear lakes, or embark on a deep mountain trek.

    • Personal Guidance: You are always welcome to explore at your own pace, or join Rossana for a personalized trek where she shares unique insights about local flora and wildlife.

    Every day meticulously blends
    expert guided experiences with essential personal time, allowing your senses to fully awaken, explore at your natural speed, and
    savor the unique rhythm of each place you visit.

    The time for your transformation is now.


  • These are some of our customer reviews:

    Paradise in NYC

    “Rossana organized a summer week in New York City, and the experience was excellent, especially during peak season.

    What I appreciated most was the constant support: from resolving typical traveler issues (visas, transfers, etc.) to helping navigate a country with a different language. It’s very reassuring to be with someone who has deep knowledge of tourism coordination and is fluent in multiple languages.

    I highly recommend Rossana and will definitely take another trip planned by her in the future.”

    - Patricio B.

    Magical Upper Peninsula, Michigan

    “Truly the ultimate Upper Peninsula experience!

    Every detail was perfectly planned. From a scenic stop at Tahquamenon Falls, to staying at the coziest, beautifully appointed lodge with spa amenities. We enjoyed an unforgettable private boat tour on Lake Superior to Pictured Rocks, indulged in exquisite food and drinks, and even witnessed the Northern Lights by a cozy fire, complete with s’mores. —luxurious, seamless, and unforgettable!

    I highly recommend taking a trip with Rossi!”

    - Anika Z.

    Amazing Swiss Alps

    “The Switzerland trip she organized was a flawless showcase of her expertise. Every detail was meticulously planned, from stunning accommodations to seamless travel arrangements. She ensured we experienced the very best of the Swiss Alps, from iconic landmarks to hidden gems. Her deep knowledge and careful planning transformed the journey into an effortless and truly unforgettable adventure. I can’t wait for her to plan my next trip!”

    - Raphael M.